Report a problem
If something is not what we agreed, say so plainly. It comes straight to me. I work alone, so there is no support queue and nobody filtering it first, and I answer every one of these myself within one business day.
01
Send it to me
Three fields is enough. A receipt number, a payment reference or the date it happened makes it much faster for me to trace what went wrong.
02
Or reach me directly
Every channel reaches the same person. Take whichever suits you. A call is the fastest if it is urgent.
Direct channels
- Email phisit@zyntronlabs.com
- WhatsApp or call +66 95 439 2344
- LINE id Milkboyss
What belongs here
- Work that does not match what we agreed, or a missed delivery date
- Anything about a payment, a receipt or an invoice
- A bug inside the agreed scope while the support period is still running
- Your personal data: to see it, correct it, or have it deleted
What happens after you send it
- You get an acknowledgement within one business day saying what I am looking at
- If it is a bug inside scope and inside the support period, I fix it at no charge. The full terms are on the support and refunds page
- If it is about money, I show you the record of what was charged and when. How pricing works is on the payment page
- If it is about personal data, I follow what is written in the privacy policy. There is no special process you need to ask for
- If we cannot settle it between us, you are free to escalate. I will not obstruct it and I will hand over the relevant records in full