Report a problem or complaint
If anything is not as we agreed, tell me straight, no need to hold back. I work alone, so what you send comes straight to me, with nobody else filtering it first, and I reply to every one myself within 1 business day.
01
Send it to me
Three fields is enough. If you have a receipt number, a payment reference or the date it happened, add it and I can follow it up much faster.
02
Or contact me directly
Every channel reaches the same person, me. Pick whichever suits you best.
Direct channels
- Email phisit@zyntronlabs.com
What you can report here
- Work that does not match what we agreed, or is delivered later than the agreed date
- Problems with a payment, a receipt or a tax invoice
- A bug or problem in a system I built for you
- Your personal data: to see it, correct it, or have it deleted
What happens after you send it
- I reply within 1 business day to say I have it and what I am looking at
- If you find it while checking the work, anything that does not match the agreed scope is fixed free before I collect the final payment. The full terms are on the acceptance and refunds page
- If it is about money, I show you the record plainly: what was charged and when. How charging works is on the payment page
- If it is about personal data, I follow what is written in the privacy policy. There is no special process you need to ask for
- If we talk and it is still not settled, you can take it to the Office of the Consumer Protection Board on its 1166 hotline. I will not stand in the way, and I will hand over all the related documents