Acceptance and refunds
Written for you to read before you decide, not hidden in a contract. I only promise what I really control: the delivery date, the scope we agreed, and how fast I reply. I do not promise business results such as customer numbers or Google rankings, because nobody really controls those.
You check it before the final payment
When the work is done, you use the real site or system on my server first and can click through every page. Anything that does not match what we agreed, tell me, and I fix it until it does before I collect the final payment. Once you have paid in full, I put the site or system live on your domain and hand over the source code. If there is no objection within 3 days after I say it is ready to check, it counts as accepted.
Included in the price before the final payment
- Anything that does not match the agreed scope, I fix free, as many times as it takes
- A reply within 1 business day
- Delivery on the date written down
- Full source code and user guide, so another developer can carry on. The work is yours
- The site or system goes live on your domain
Not included in the price always quoted before I do it
- New features, or changes to the scope after it is agreed
- Redoing the whole design
- Problems from outside services or third-party APIs
- Hosting or servers I do not look after
- Content and data you send yourself
- Work that another developer has gone in and changed
After you accept it, the work is all yours. The Business and Enterprise website packages, and any job over $749, include 1 year of free care. After that you can look after it yourself, or have me look after it for $809 a year. Your choice, not required.
Refund policy
One rule: work already done is not refunded, and work not yet done is not charged. And if you cancel before the delivery date, you always get the work done so far with all its source code. There is no case where you pay and get nothing back. This is written into every contract before work starts, and it does not change along the way.
Why there is no refund once work has started
- Building websites and systems is one person's time. Time already spent cannot be sold again, unlike a product that can be returned and resold.
- When I take your work, I hold the slot for it and have already turned down other work for that time.
- What you get back is always real: the work done so far and the source code, which another developer can pick up straight away.
- If this worries you, email phisit@zyntronlabs.com and ask first. On a website you see the home page design before I build the other pages, and for a system I send you the data structure and the list of what it will do before I start.
Reporting a problem or a complaint
Email me. I answer every message myself, with nobody in between and no automated replies.
If we really cannot agree, you can complain to the Department of Business Development at the Ministry of Commerce, or to the Office of the Consumer Protection Board on its 1166 hotline. I write this here myself because you should know there is a way out, not have to search for it when there is a problem.
Not sure about something? Email me and ask
Ask anything about these terms before you decide, as much as you like.
I answer straight, including when the answer is that you should not hire me for this.