Self-Managed Bot With Lead CaptureChatbot / AI assistant
What this package is
Capture is a bot that does not only answer. It keeps the people who were interested.
The biggest difference is that someone messaging at two in the morning who is not ready to buy no longer simply disappears. The bot collects a name and a number straight into your Google Sheet, and LINE OA is connected fully, menus and shortcut buttons included.
You can also edit answers yourself from a back office rather than calling me every time a promotion changes, and a monthly report shows which questions actually came up most.
See it working
This mirrors the screen of the delivered system. It is not connected to a real Google Sheet here, because this page is public. On a client's own system the row lands in their sheet the moment it is submitted.
The question-answering bot from the Answer package is part of this one too
This package is not only the editor and the lead capture. The live bot that answers from your own content is included.
The live bot is trained on the Thai version of this site, so it answers in Thai. It is genuinely running rather than a mock-up, and you are welcome to try it.
Everything you get
This list is the entire scope of the package. Nothing is hidden in a contract.
- Everything in Document-Trained Answer Bot
- Full LINE Official Account setup with rich menu and quick-reply buttons
- Captures the name and phone number of interested visitors into a Google Sheet automatically
- Admin console so your team edits answers themselves without asking me
- Monthly report of the questions people actually asked
- Admin console and its guide are in English, so your staff can run it without a translator
- Monthly AI usage, roughly $10 to $45 depending on real chat volume. I work the number out from your traffic before you commit, and you pay the provider directly. It is not my fee.
- LINE Official Account charges above the free quota, if you push a lot of outbound messages to customers.
- Writing your product information from scratch. If nothing is written down yet, I can shape what you have into usable form, but the source has to come from you.
- A promise that the bot is right 100 percent of the time. Nobody can honestly promise that. What I do instead is build it to admit when it does not know and pass the chat to a person, which beats guessing.
- Content updates after the 60 days. If you want me on call after that, it is a separate monthly arrangement and I will tell you the price up front.
Questions about this package
How is this different from Answer? Is the gap worth it?
Answer gets the customer an answer. Capture gets you a name. If you close in chat anyway, Answer is enough. If customers need to think and come back, the ones who vanish at two in the morning are real money. A few extra a month covers the difference quickly.
Is collecting names and numbers a PDPA problem?
Not when it is done properly. The bot states what is being collected and what for, and the customer types it themselves rather than it being taken quietly. The data sits in your own Google Sheet and does not pass through me. If you want formal consent wording, I draft it.
What can the back office change?
Answers, new questions, and switching off answers you no longer want used, all immediately without waiting for me. What it cannot change are the safety rules such as the forbidden topics, which stay locked so a door is not opened by accident.
What is the monthly question report for?
It tells you what customers are genuinely unsure about, which is usually not what the owner assumed. Several clients have read it and then changed the website or the sign outside, after which the question stopped appearing entirely. I consider that a better outcome than the bot answering it more skilfully.
Can it book appointments for me?
That is the Act package, because acting on your behalf means connecting into a real system, which has to exist first and needs far more testing than answering does. Including it here would be promising something that could not honestly be delivered.