AI chatbot that answers your customers from your own documents
Someone asks a question at 2 AM and gets the same answer they would get at 2 PM. The bot answers from your own material, and when the answer is not in there it says it is not sure and hands the chat to a person instead of guessing and leaving you to clean it up.
This is for you if any of this sounds familiar
Chats pile up and people go somewhere else
The same questions arrive dozens of times a day. By the time anyone replies, the customer has already asked a competitor.
Someone has to sit on the inbox all day
Your staff spend the day retyping the same answer instead of talking to the people who are ready to buy.
You tried an off-the-shelf bot and customers hated it
Menu-tree bots only answer what was set up in advance. One question outside the script and the customer goes round in circles, so you switched it off.
You are afraid a bot will answer wrong and cost you a customer
This is the part I built the whole thing around. The bot answers only from your material. If it is not in there, it says it is not sure and passes the chat to a person straight away.
Three packages. Pick the one that matches what you actually need
These are full project prices, not starting points that grow later. If anything falls outside the scope, I tell you the number before I start on it.
- Answers built only from your own documents, not from general web knowledge
- One channel: LINE, or a chat widget on your website
- Up to 30 pages of your material trained in, from files or plain text you send me
- Hands the chat to a person the moment it is not sure
- English handover pack: user guide, technical notes, README and code comments
- English contract covering scope, delivery dates, IP ownership and my reply window in your time zone
- 60 days of bug fixes after launch
- No admin panel and no lead capture at this size, answer edits come through me
- Everything in Document-Trained Answer Bot
- Full LINE Official Account setup with rich menu and quick-reply buttons
- Captures the name and phone number of interested visitors into a Google Sheet automatically
- Admin console so your team edits answers themselves without asking me
- Monthly report of the questions people actually asked
- Admin console and its guide are in English, so your staff can run it without a translator
- Not connected to your stock or booking system at this size
- Everything in Self-Managed Bot With Lead Capture
- Connected to your systems, stock, bookings or order status, so answers come from live data
- The bot can do things, not just answer: book a slot, check where a parcel is
- Tone and wording tuned to how your brand talks
- English technical documentation for the integration, so your own developers can extend it later
- First 60 days of care after launch included, not only bug fixes
- Unusually complex existing systems are quoted separately, after I have looked at them and told you first
Not included in any package, and I am telling you before you pay
- Monthly AI usage, roughly $10 to $45 depending on real chat volume. I work the number out from your traffic before you commit, and you pay the provider directly. It is not my fee.
- LINE Official Account charges above the free quota, if you push a lot of outbound messages to customers.
- Writing your product information from scratch. If nothing is written down yet, I can shape what you have into usable form, but the source has to come from you.
- A promise that the bot is right 100 percent of the time. Nobody can honestly promise that. What I do instead is build it to admit when it does not know and pass the chat to a person, which beats guessing.
- Content updates after the 60 days. If you want me on call after that, it is a separate monthly arrangement and I will tell you the price up front.
How it works, from first message to launch
Send your ten most common questions
Tell me the ten things customers ask you most. That is enough for me to size the work.
Get the scope in writing
I send back scope, price and every monthly cost in one English document, inside 1 to 2 business days. The whole number at once, nothing appearing later.
Try it before your customers do
You chat with the real bot yourself, and I adjust the answers until you are happy with them.
Launch, plus 60 days of cover
It goes live with your customers, with an English user guide and 60 days of bug fixes.
Questions people ask about this service
Will it make things up when it does not have the answer?
No, and this is where it differs from a bot wired straight into an AI model. It searches your material first. If it finds nothing, it tells the customer it is not sure and passes the chat to your team with the original message attached. You are not chasing down wrong answers a week later.
What can I train it on?
PDF, Word and Excel files, photos of a menu or price list, text you type out yourself, even old chat transcripts you copy over. The closer the wording is to how your customers actually write, the better the answers come out.
Can it connect to my existing booking or stock system?
Yes, that is the Connected Assistant package. The bot pulls live data from your system to answer, so it can say which slots are open, how many units are left, or where a parcel is. If your system is more unusual than most, I look at it and quote that part separately before any work starts.
What does the monthly AI usage actually cost?
A business with 30 to 80 chats a day usually lands around $10 to $25 a month. A few hundred chats a day takes it closer to $45. I work the number out from your real volume before you decide, and it is billed by the AI provider directly, not through me.
Can my team edit answers and maintain the code later?
The two larger packages include an admin console, so your staff change answers themselves without waiting for me. On the smallest package you send edits to me during the 60 days. Either way the README, the code comments and the technical notes are in English, so your own developers can pick the project up without me in the loop.
Who am I actually working with, and how does this run across time zones?
You are hiring one developer directly. I work alone from Thailand, there is no agency behind me and nobody in between. I write back inside the hours set in the contract, worked out in your time zone, normally within 1 to 2 business days. Everything can run in writing, which I prefer anyway because it leaves a record of every decision.
Often booked together
Send me the ten questions your customers ask most
That is enough for me to tell you which package fits and what the monthly usage will really cost you.
Written reply in 1 to 2 business days. No call needed.