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Running Costs CoveredMonthly Care

$169/monthYearly contract30-day cover

What this package is

Care is where a system that earns you money should sit, because backups run daily rather than weekly.

The biggest difference is not the number of fixes. It is the monthly status report, which turns the phrase being looked after into figures you can check: how much of the month the site was online, how many backups succeeded, what was updated, and what is waiting on a decision from you.

Outside services the system depends on, such as slip checking or email sending, are included in the same figure, and replies come within one working day.

See it working

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This is what arrives every month. Not a note saying everything was fine, but figures you can check: how much of the month the site was online, how many backups succeeded, what was updated, what was fixed and when. And at the end, the part that matters most, what is waiting on a decision from you.

This report is live on this site and can be read in full. The figures inside belong to an invented shop.

Everything in the basic package is part of this one too

The monitoring, the alerting and the security updates from the basic package are all included, and every button works the same way.

How much of the month it was online, and what happened the night it was notOne square is one day, so a normal month becomes something you can see in a second, and a bad day is found without reading anything.

30 days fully onlineThe 18th, 13 minutes down

The night of the 18th, in orderThis is what the package actually sells. Not a promise the site will never go down, because nobody can promise that, but a promise that somebody always finds out before you do.

02:41
Monitoring The site is polled every 60 seconds. Two consecutive failures, so this counts as a real outage rather than noise.
02:41
Alert to me Straight to my phone, not to a shared inbox nobody opens at two in the morning.
02:44
Ticket opened with the host Confirmed it was not our side but the provider's network, and raised it with the evidence attached.
02:54
Back to normal 13 minutes in total. You were not woken and had nothing to do.
09:00
Summary to you in the morning What happened, what was done, and that if it recurs next month I will bring a costed proposal to move hosts.

You were not woken, you did nothing, and you heard about it in the morning with the conclusion attached.

The figures here belong to an invented shop and match the sample report published on this site.

Everything you get

This list is the entire scope of the package. Nothing is hidden in a contract.

Everything in Uptime and Backups
Daily backups, and I do the restore myself when something breaks
The third-party services your system depends on are included, such as payment slip checks or email sending
Three bug fixes or content changes a month, counted per issue and not per message
Monthly status report in English, short enough that you will actually read it
Reply within one business day, counted against your working hours and not mine
README and code comments kept in English, so your own developer can pick the system up

Not included in this package

New feature work beyond what the contract lists. Reserved Developer Hours includes four hours a month; past that I quote before I start, never after.
A full redesign. That is a new project, not maintenance.
Outages at a third party, such as a bank or an email provider. I chase them and tell you what I find, but I do not control them.
Code another developer changes during the contract. If someone else touches it, I need to review it before I keep covering it.
A guaranteed response outside your business hours. Monitoring runs around the clock, but I only promise reply times inside working hours.

What I need from you before starting

Every question needs an answer, because these are the settings your system is built from. None of them can be skipped. If one is not settled yet, put down what you know today and we adjust it when work starts.

Everything the Watch package needs Required

The basics of the system still have to be known.

What absolutely cannot stop Required

It sets the order of recovery if several things go wrong at once.

What data must never be lost Required

So backups cover what actually matters rather than only what is easy to see.

Who should receive the monthly report, and when Required

A report sent to the wrong person, or at the wrong moment, is a report nobody reads.

Who is allowed to request work Required

So requests do not arrive from several directions with nobody sure what was agreed.

Are you paying for outside services separately today Required

If so, I check whether they can be folded into the one figure instead of scattered bills.

How the work runs

Tell me what you are running now

Where the site is hosted, who the domain is registered with, which outside services it calls. If you do not know, I trace it and write it down for you.

I check the state of it first, free

What is at risk today, what is out of date, and which package actually fits. If you do not need a retainer, I will tell you that instead of selling you one.

Contract, one year at a time

I pay a full year of domain up front from the first month, so the term is annual. Scope, notice period and ownership are written in English and signed before anything starts.

Then it just runs

Status report every month, you message me during your business hours, and every fix I ship stays covered for 60 days.

Paying and getting started

Full price of this package$169/month

Paid in full at order The price is fixed and the scope is written out. No numbers appear later.
Work starts as soon as it lands No call to book and no quote to wait for.
30 days of cover after delivery Anything wrong with my work is fixed at no charge.

Bank transfer or PromptPay. A receipt is issued every time, and a stamped work contract if you want one.

How to reach you

Your namePhone, LINE or email

Questions about this package

What does the monthly report look like?

You can read a real one. The demo on this page is the full report, opened in place: summary figures, a day-by-day status strip for the whole month, every piece of work with its date, and the section listing what is waiting on your decision. The figures inside belong to an invented shop.

How is this different from Watch? Is the gap worth it?

Three things. Backups daily rather than weekly, meaning a bad day costs you a day rather than a week. Three fixes a month rather than one. And a report you can check. If the site does not directly earn money, Watch genuinely is enough. If it is a sales channel, this gap costs less than losing a week of data.

What if three fixes are used and something else comes up?

If the system is broken to the point of being unusable, I fix it and do not count it, because that is what care means. What gets counted is adjustments you want made. Beyond the quota I tell you the price before doing it, and if a month like that becomes normal, I suggest moving package rather than charging you piece by piece.

What does a reply within one working day actually mean?

That a real person answers within one working day, not that the work is finished within one day. The answer tells you what I understand the problem to be, what I am going to do, and when I expect it done. Outages I usually know about before you do, because monitoring alerts me.

Can I switch to paying annually later?

Yes, at the next renewal, paying once at the reduced rate. Switching mid-year is fine too. I charge the difference for the remaining months rather than starting the count again.

Often booked together

security-audit business-website business-system

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